1. What is covered

We stand behind the quality of what we sell. Manufacturing defects — such as stitching failure, fabric defects or faulty accessories — are covered for [X] days from delivery.

2. What is not covered

• Normal wear and tear, fading or shrinkage from regular use
• Damage from incorrect washing, ironing, bleaching or drying
• Alterations, repairs or customisation done after delivery
• Accidental damage, burns, tears and stains
• Items bought in a clearance sale, where stated

3. Making a claim

Raise a request under Returns & Support with your order number and clear photographs of the defect. We assess claims within [X] working days and may ask for the item back for inspection.

4. Outcome

Approved claims are resolved by replacement with the same item where available, an alternative of equal value, or a refund — in that order of preference. Pickup for an approved claim is free.

5. Care instructions

Follow the care label. Warranty does not cover damage caused by ignoring it.

6. Your statutory rights

This warranty is in addition to, and does not limit, your rights under the Consumer Protection Act, 2019.

7. Contact

[support email] · [support phone]