1. Where we deliver

We ship across India to serviceable PIN codes. If your PIN code cannot be served, the checkout will tell you before payment.

2. Dispatch time

Orders are usually dispatched within [X] business days of confirmation. Orders placed on Sundays or public holidays are processed the next working day.

3. Delivery time

Typical delivery is [X–Y] business days after dispatch, depending on destination. Remote locations may take longer. These are estimates from our courier partners, not guarantees.

4. Delivery charges

Charges, and any free-delivery threshold, are shown at checkout before payment. Where delivery is free it is stated on the order summary.

5. Tracking

Once dispatched you receive tracking details by email. You can also follow the order under My Orders & Tracking in your account.

6. Failed or refused delivery

Couriers normally attempt delivery [X] times. If delivery fails because nobody was available, the address was incomplete, or the parcel was refused, the order returns to us and we refund the item value after deducting [state deduction, if any].

7. Checking your parcel

Please inspect the package on arrival. If the outer packaging is visibly tampered with or damaged, refuse the delivery and tell us the same day at [support email].

8. Delays beyond our control

Weather, strikes, regional restrictions and other events outside our control can delay delivery. We will keep you informed and will not be liable for such delays.