1. Scope
This policy covers returns, replacements, cancellations and refunds for orders placed on https://my-tshirts.in/.
2. Cancellation
You may cancel before dispatch from your account or by emailing [support email], and the full amount is refunded. Once an order has been handed to the courier it can no longer be cancelled — please use the return process instead.
3. Return window
Return requests are accepted within [X] days of delivery. Items must be unused and unwashed, with original tags and packaging intact.
4. Items we cannot accept
- Innerwear, socks and other hygiene-sensitive items once the seal is opened
- Items marked non-returnable or bought in a clearance sale
- Items damaged by use, washing or alteration after delivery
- Items returned without original tags or packaging
5. Wrong, damaged or missing items
If something arrives damaged, defective or not as ordered, contact us within [X] days of delivery with photographs and your order number. We arrange a free pickup and send a replacement or a full refund at your choice. Return shipping is on us in these cases.
6. How to start a return
Open My Orders & Tracking in your account, or use Returns & Support, and quote your order number. We confirm by email once the request is approved.
7. Refund method and timing
Approved refunds are issued to the original payment method. Prepaid refunds usually reach your account within [X] business days after we receive and inspect the item; the exact posting date depends on your bank. For Cash on Delivery orders we refund by bank transfer to details you provide.
8. Shipping charges
Delivery charges already paid are refunded only where the return is due to our error. Otherwise [state your deduction, if any] may be retained.
9. Contact
[support email] · [support phone]